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Travel & Hospitality

Messaging experiences designed around your customers

It is hard to think an industry harder hit by the pandemic than Travel & Hospitality.

While many businesses have had to change, what hasn’t changed is the need to enable families and professionals to enjoy the best possible experience during their interactions with you.

With the introduction of new messaging channels, LINK solutions can help you deliver the highest level of service throughout your entire customer journey. 

Engage customers using mobile marketing

The Travel and Hospitality industries are constantly looking for increased conversion rates from marketing activity. Enhancements to messaging technology allow you to deliver personalised, visually engaging fully automated campaigns. Integrated with your existing marketing tools, using LINK messaging solutions you will achieve increased engagement, and more importantly increased conversion rates.

Increase confidence with messaging solutions

Consumer confidence has naturally been hit as a result of the pandemic, but messaging can provide an engaging experience for travelers to understand the steps taken to keep them safe throughout their journey. Why not create an automated WhatsApp journey highlighting necessary check in instructions and important information about testing and destination specific COIVID-19 rules.

Increase customer satisfaction

Gathering and understanding customer feedback is now more important than ever to the Travel & Hospitality industry. Proactively messaging customers during and after their stay to understand their experience helps to avoid that below par review left online. Automating this process via LINK Solutions means you will never forget to contact a customer or review their feedback.

Messaging solutions designed for your business

LINK designs solutions to solve the most important problems for your business. Our solutions have been developed to be as frictionless as your customer experience will be once implemented! Below is a selection of uses cases live with our customers now:

RCS journey with SMS fall back for ad hoc and seasonal marketing campaigns

Omnichannel APIs used for booking confirmation and travel itineraries

WhatsApp for Business to parts of a trip or receive confirmation on travel updates

LINK conversations to resolve multiple customer service requests at once increasing operational efficiency

Combine all channels, creating an omnichannel experience to cross sell and upgrade your customers package en route to their destination.

 

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