The retail and logistics industries have seen unparalleled change since the arrival of COVID.19 in early 2020. For retailers, providing digital experiences for customers shopping remotely has been the difference between business success and failure.
For logistics companies, the challenge is delivering the best experience for their retail partners and the end customers.
While the world of Retail has been transformed, some things do not change, and the ability to deliver captivating and innovative retail experiences is key to having a competitive advantage.
Retailers are constantly looking for increased conversion rates from marketing activity. With changes to messaging technology you can deliver personalised, visually engaging fully automated campaigns. Integrated with your existing marketing tools, LINK messaging solutions will achieve increased engagement and more importantly increased conversion rates.
The relationship between retailers and logistics partners can be the difference between a seamless customer experience and a disjointed one. LINK solutions create an ethos of conversational customer service, allowing your customers to interact with your contact centre using their preferred messaging channels, giving your staff the time to provide delightful customer experiences.
The idea of creating engaging interactions should be implemented into every contact your customer has with you. Adding a second, third or fourth service to your customer is a fundamental part of any business growth strategy. Cross Sell easily using LINK’s messaging solutions, designing a strategy that engages with your customers providing the right message, on the right channel at the right time.
LINK has designed solutions to solve the most important problems for your business. The solutions have been developed to be as frictionless as your customer experience will be once delivered to your business! Below are just a selection of some of the uses cases live with some of our customers.
RCS journey with SMS fall back for your marketing campaigns
Omnichannel APIs used for order confirmations and delivery times
WhatsApp for Business to change delivery times or leave instructions for delivery drivers
LINK conversations to resolve multiple customer service requests at once increasing operational efficiency
Combine all channels, creating an omnichannel experience to cross sell new products
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