Transforming transportation and logistics through mobile experiences

Access a single, integrated platform to communicate with customers and employees seamlessly.

Timely Notifications

Send reminders to customers when their package will be shipped and delivered, provide status updates, and confirmations upon delivery.

Internal Communication

Communicate within your organisation and send messages to drivers, delivery personnel, and warehouse staff.

Two-way Engagement

Provide automated conversations for customers and provide them with suggested options to customise their delivery.

Our Services

LINK has a variety of products and services that will help across your value chain depending on your intended audience.

SMS

Create trust and dependency.

SMS is perfect for communicating. Send automated order confirmations, delivery updates, new shipment notifications, and improve supply chain management with internal communications.

Add Google Verified SMS to add a trust dimension to your campaigns.

Sending delivery notifications and driver locations within WhatsApp can help drive customer satisfaction.

Automatically send personalised messages to opted-in customers using WhatsApp Template messages.

WhatsApp is also the perfect channel for Customer Care and dealing with customer inquiries and parcel status updates. This can all be automated using chatbot flows.

RCS

With the rich text and media features within RCS, this is the perfect tool to increase engagement with customers.

Create a seamless customer journey for sending order confirmations, and delivery updates, and providing customers with the opportunity to engage and seek support.

graphic simplifies possible rcs messages including: carousels, location services and media messages

30% less calls handled due to the implementation of automated chatbot customer services

LINK Logistics Customer

Use cases for logistics

Our product offerings can simplify logistics and transport communications. Take a look at just some of the solutions possible to you:

Improved customer care

Provide two-way communication solutions so your customers can contact you with their queries, allowing you to resolve them more quickly.

Why not also ask for feedback with quick response surveys?

GIF to show an example of an automated conversation of a customer claiming their delivery hasn't arrived and problem being resolved by a live chat agent

Automated Tasks

We integrate data, technology, and communication across all your business channels to enhance a customer's brand experience. Using conversational messaging and chatbots to automate conversation is the need of the hour for logistics and supply chain management companies.

GIF to provide an example of an automated chatbot conversation where a customer requests a delivery address change

Go Green: Reduce carbon footprint

At the heart of logistics, is smart and connected technology that works for the planet. By leveraging notifications and two-way conversations with customers, you can ensure delivery without multiple attempts while reducing carbon emissions.

Automate the customer journey

Utilise customer data and automate engagement, omnichannel communications, and customer service to guide your customers through every step of their purchase journey.

Contact Us

To learn more about LINK's logistics solutions and how they can transform your services, get in touch today!