Provide rich interactions with your customers directly in their messages inbox. With our RCS service, you can enhance the customer experience with images, carousels, videos, maps, branding, predefined quick reply suggestions, and buttons – all within the text messaging gateway system.
Since the rollout of RCS on all Android phones in December 2019, this channel works on Android devices through the Android Messages app.
UserID is the mobile number. End-users’ consents are retrieved for SMS and valid for Rich Communication Services
Offers features similar to instant messaging apps, including conversational & advanced analytics
Rich Media and Contents
You will be able to interact with consumers by using:
User adoption is simple and straightforward. There is no need to download an app as users gain direct access to a range of brands and services from within the messaging app itself, allowing them to engage with virtual assistants to book flights, buy clothes, make restaurant reservations, and more.
Background of RCS
Rich Communication Service is initially a GSM Association initiative to replace SMS & MMS. In 2016, Google created huge momentum for the channel by buying Jibe, an RCS service platform. It consists of a universal standard internet-based messaging system defined by mobile operators and handset manufacturers.
Currently it is only available for Android.
Do you want to learn more or get started?
Check out our series on: